Congratulations!

You have invested in timeless quality that will provide you with years of enjoyment.

 

Our furniture is proudly manufactured in South Africa. For over 17 years, Truewood has crafted the Kalahari range, earning the trust of thousands of satisfied customers through exceptional quality and craftsmanship.

 

20 Year Guarantee

The Kalahari range is backed by a 20 year guarantee, covering the Meranti tops, and structural integrity as well as manufacturing and material defects that arise under normal indoor residential use.

If an issue falls within our guarantee, we will conduct an inspection and assessment. At our sole discretion, Truewood Furniture will repair, replace, or substitute the item as necessary. Please refer to our policy on unacceptable defects for more details.

Please note that refunds are not available.

The guarantee will be void if there is evidence of excessive water damage, improper cleaning, misuse, or any form of abuse.

Caring for Your Furniture

Our furniture is crafted from premium quality wood with a moisture content carefully maintained between 8% and 12% to ensure durability. As a living material, wood naturally expands and contracts with seasonal changes. Following our recommended care guidelines will help minimize swelling, shrinking, and warping, preserving the beauty and longevity of your furniture.

Unacceptable Defects

Below are defects that may occur which is covered under our guarantee.

Occasionally there may be a situation where an unacceptable defect may occur. These defects will be covered under our guarantee and the furniture items will either be repaired or replaced. Depending on the extent of the defect.

 

Unacceptable Defect	Explanation	Remedy
Cracking	A crack is an opening in the wood greater than 1mm in width that extends through the entire piece, allowing visibility from one side to the other. This is covered under our guarantee.	Component or product will be assessed for repair, replacement, or substitution.
Broken Components	If the furniture is used as intended and any component breaks under normal use, it is covered under our guarantee.	Component or product will be assessed for repair, replacement, or substitution.
Major Warping and Bending	If the furniture warps or bends drastically by more than 5mm per 1m of length it is covered under our guarantee.	Component or product will be assessed for repair, replacement, or substitution.

By following recommended care on your furniture, it will assist with minimising the swelling, shrinking, and warping.

Acceptable Defects

Characteristic	Explanation	Prevention
Checking	A check is a hairline crack no wider than 1mm that occurs only on the surface and does not penetrate through the wood.	This is a natural part of wood aging and is unavoidable, but it can be managed with proper maintenance. Sunlight and dry air are the primary causes of checks.
Colour and colour change	Colour refers to the natural variation in the wood’s hue and grain pattern. Colour change is when the wood colour changes from it’s original state, which may include the leaching of oxides and tannins in wet conditions.	We cannot guarantee the natural colour of the wood, as variations between planks and individual items are inevitable. Colour change is a natural part of the wood’s aging process, with most woods darkening over time. If the wood is not adequately oiled and is exposed to direct sunlight, it may become sunburnt and develop a silver-grey patina.
Wood movement	Wood is a natural, living material that expands and contracts with seasonal changes. It shrinks as it dries and swells when exposed to moisture.	All our furniture is designed to accommodate natural wood movement. Adhering to the recommended maintenance routine will help minimize movement.
Minor warping and bending	This refers to the changes less than 5mm per 1m length in the shape and dimensions of a piece of wood. These variations are influenced by grain direction and fluctuations in climate, causing the wood to shrink or swell.	Some warping may occur over time and across seasons, but it should remain within acceptable limits, as indicated in the table above. Adhering to the recommended maintenance routine will help prevent excessive warping.
Scratches	Wood can develop scratches with regular use, especially on surfaces that are frequently in contact with objects.	Scratches can be treated with furniture wax to help conceal and protect the affected area.

 

Wood Care and Maintenance

Please make use of our Truewood Furniture Wax to feed your wood. We recommend treating your furniture every 6 weeks. The wax is designed to keep moisture out during the summer months and keep moisture in during the winter months.

Basic maintenance of your furniture will ensure longevity. With age the natural characteristics of your furniture will be enhanced.

Feel free to contact us if you have any questions at: SALES@TRUEWOODFURNITURE.CO.ZA  |  067 390 6498